Responsible Gaming in the Philippines (21+): PAGCOR Self-Exclusion & Where to Get Help
Online casino play in the Philippines is for adults aged 21 and over. Treat it as paid entertainment, never as income or a way to win back losses. If it stops being fun, the tools and helplines on this page can help you take a break or stop.
Signs It Is Time to Stop
- You spend more, or play longer, than you planned.
- You deposit again to win back what you lost.
- You borrow, or use money meant for bills, rent, food or tuition.
- You hide your play from family or feel anxious when you cannot play.
PAGCOR Self-Exclusion and Family Exclusion
| Who it covers | All casinos, e-games, bingo and betting platforms operated or licensed by PAGCOR |
|---|---|
| Self-exclusion periods | 6 months, 1 year or 5 years. The first 6 months cannot be lifted. |
| What you need | The completed application form, a photocopy of a government photo ID and two 2×2 colour photos taken in the last 6 months |
| How to apply | Online at osea.pagcor.ph, by email to ResponsibleGaming@pagcor.ph, or at the drop box in the MET Live Building, Pasay City |
| Family exclusion | A spouse, parent or child may apply with proof of relationship |
| More information | PAGCOR Responsible Gaming page · (02) 8248-9568 |
Philippine Help Lines
| NCMH Crisis Hotline (24/7) | 1553 (toll-free landline) · 0917-899-8727 · 0966-351-4518 |
|---|---|
| PAGCOR Responsible Gaming | (02) 8248-9568 · ResponsibleGaming@pagcor.ph |
| Report illegal gambling sites | CICC hotline 1326 · cicc.gov.ph |
If you are in immediate danger, call 911.
Practical Limits That Help
Before You Play
- Decide a peso limit for the day or week and stick to it.
- Set a timer; take a break at least every 45 minutes.
- Use the deposit-limit or cool-off tools in the casino app if it has them.
Money Rules
- Never borrow or use household, utility or tuition money to play.
- Withdraw winnings instead of replaying them.
- Do not chase losses; walk away and come back another day, or not at all.
Responsible Gaming Questions
1. How do I exclude myself from PAGCOR-regulated gaming?
Fill in PAGCOR’s Self-Exclusion Application Form or apply online at osea.pagcor.ph. Email the form, a copy of a government photo ID and two recent 2×2 colour photos to ResponsibleGaming@pagcor.ph. You can choose 6 months, 1 year or 5 years, and the first 6 months cannot be reversed.
2. Can my family ask for me to be excluded?
Yes. PAGCOR runs a family exclusion programme that a spouse, parent or child can apply for, with proof of relationship such as a marriage or birth certificate.
3. Who can I call if gambling is affecting my mental health?
The National Center for Mental Health crisis hotline is open 24/7 at 1553 (toll-free landline), 0917-899-8727 or 0966-351-4518. PAGCOR’s helpline is (02) 8248-9568.
4. How do I report an illegal gambling site?
Call the CICC hotline on 1326 or report it through cicc.gov.ph.